Dermalogica® Products Returns Policy.

If for any reason you are dissatisfied with a Dermalogica® Product, you can return it within 30 days for the purchase date for a full refund. Unfortunately after the 30 day period, Dermalogica can’t offer you a refund or exchange on your Dermalogica® Product.

Regarding all other product ranges please contact us and we will endeavor to assist with any concerns.

To complete your Dermalogica return, we require a receipt or proof of purchase, registered post with a tracking number and the item returned unopened with seal still intact and in its original state. In the case of faulty goods or other product ranges, contact us directly via email - info@beautorium.ie or Over the phone - 051-301874 and we will advise best course of action.

Please do not send your purchase back to the manufacturer.

If you are shipping an item over €75, you should consider purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Should you experience a skin response to any product, please contact us directly to discuss via email - info@beautorium.ie or Over the phone - 051-301874

Refunds

Once we receive and inspect your item, we will email you to let you know it has been received and if your refund has been approved or declined. If you are approved, your refund will be processed in a timely manner, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds

If your refund is not received, contact your credit card company, it may take some time before your refund is officially processed.

Your next point of contact is your bank. There is often some processing time before a refund is processed.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@beautoriumwaterford.ie

Shipping

To return your product, you should mail your product to: Beautorium Beauty and Skin Clinic, 1A Riverwalk, Inner Ring Road, Waterford,X91EVN3, Ireland Via Registered post only.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If your refund is granted, the cost of original shipping will be deducted from your refund.

Depending on your geographical location and other conditions out of our control, the time it will take your exchanged product may vary.

We cannot ship any orders unless the correct shipping method is chosen at checkout. If incorrect shipping is selected or “click and collect” in error, we will contact you to advise and may need to cancel the order and get you to reorder online. We cannot accept payment for shipping of online orders over the phone.

We only hold “click and collect” orders for a period of 14 days. After this period we will cancel the order and refund via method originally paid.

Managements decision is final and reserve the right to deal with each case at our own discretion.